The answer to staying competitive in a pandemic, explained
In the times we live in, the Covid-19 pandemic generates chaos and uncertainty in the business world. At the same time, customers increasingly demand speed, consistency and trust, characteristics that make for competitive differentiation. For companies working in fragmented processes, the solution to solve this problem is faster and simpler than you might think.
Customers, whether B2B or B2C, demand instant access to business, 7 days a week, 24 hours a day. They want interaction on PC and mobile, they want immediate updates on product status or availability, shipping notifications, the ability to buy and manage returns online, and so on. More than ever, the pandemic is forcing companies to have an online presence. The Covid-19 pandemic has affected companies' ability to provide adequate levels of customer service, and many are tied to disjointed systems and processes that hamper essential business operations. This makes it difficult for them to respond and adapt quickly.
With the pressure to achieve excellence, a company may have Oracle as its system of record, as well as a CRM solution, plus a warehouse management system, an e-commerce store, a platform to manage talent, and a system to manage returns, all independent and disjointed from each other. These systems are not easy to interconnect, and the result is a patchwork of applications connected to the system of records, linked through third parties. However, moving all that into a new version of an ERP system is complex and costly. And it can be ineffective, limiting process visibility, speed and flexibility.
Unify your systems without missing a beat
Digital transformations don't always mean that you need to turn an organization upside down to achieve change. Especially when it comes to moving from reactive to proactive, customer-centric supply chains, orchestration platforms can achieve change by taking your collection of systems and making them work as one.
Strengthening the "connective tissue" of your supply chain enables visibility and forecasting of the flow of information, physical goods and associated financial transactions. This provides enterprise-wide transparency, so customers receive the immediate alerts they need to manage contingencies, avoid surprises and identify liabilities. For example, SaaS platforms like Omnix integrate all processes in one place, giving visibility into the overall operation. This is how Omnix makes decisions to manage contingencies and meet deliveries.
Orchestration platforms offer a user interface that is ready to use with APIs that leverage the touch points of disparate systems. By being connective and leveraging investments the company has already made, the technology is comparatively faster and easier to execute, and also cheaper than transformational overhauls of the enterprise as a whole. If your company is sufficiently digitized, it probably doesn't need a comprehensive overhaul. The potential is there, it's just a matter of harnessing it by centralizing your data, making it easier to access and act quickly.
Why making information visible in real time is critical
Visibility of data and processes is equally necessary for smooth and cost-effective returns management, where quick resolution is a requirement. A chain orchestration system provides information on expected receipts, and the diagnostics needed to resolve problems quickly. Omnix meets this necessary requirement because it provides visibility into the flow of data, and does so in real time. A holistic approach to these features also allows your ecosystem to flow with the needs and wants of your customers and suppliers as conditions change.
Data is knowledge, and as the saying goes, knowledge is power. If data remains isolated and unused effectively, companies struggle to achieve efficiency. To stay competitive in today's environment, your company must stay in the game by investing in systems and platforms that allow you to grow and solve problems quickly.
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EtiquetasCorfo IA Costos Costs Covid-19 Cumplimiento de pedidos Customer satisfaction Data visualization E-commerce Holistic solution Innovación Innovation Integración Integration Omnicanalidad Omnichannel Operaciones resilientes Optimización Optimization Order fulfillment Resilient operations Reverse logistics Satisfacción del cliente Solución holística Traceability Trazabilidad Visualización de datos
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